How to transfer the parcels?
We will send your orders from the city of Manzhouli City (China and Russia border cities) to the warehouse next to your location via Dellin company . then you could pick up the parcel from the warehouse.
How can track my parcel?
You can track your parcel on the following website using your tracking number: www.dellin.ru/tracker/ (Copied to the browser to open)
How long the delivery time is needed?
Normally the delivery time is about 15-28 days,but Russia is the largest country in the world, so different cities, there will be a slight difference in delivery time.
What can I do when purchase protection time is running out?
If your purchase protection time is running out, please contact us and we will extend it for you.Your money will not go to my account until you receive the pckage.
Is there any customs tax and freight fee?
Russian customers :
We will pay for all the cost fee from China to the warehouse next to your location.
Including customs fee and freight fee.
We will pay for the freight fee. but don't pay for the customs fee.
What can I do if the parcel was broken?
You know this is a big product. May be a slightly broken during the long distance transportation.
Please contact with us firstly if happened an unhappy issue.
We must give you a satisfied solustion!
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